DELIVERY & RETURNS POLICY

DELIVERY POLICY

    • Free delivery on all orders, across India.
    • You can opt for Partial COD (Partial Cash on delivery), by paying INR 500 per product. Rest can be paid on delivery.
    • Deliveries within India take 1-5 working days, depending on the location.
    • Deliveries within India take 1-5 working days, depending on the location.

RETURNS & REFUNDS POLICY

    • To be eligible for a return, your items should be in a perfect sellable condition (unworn, with the tag on and placed in its packaging).
    • We have a 7 days return/ exchange policy, which means you have 7 days after receiving your item to request a return. Please allow 3-5 business days to process the return once it’s received. You will be notified via email once the refund has been issued.
    • The collection of the returned items will be arranged by us, and the fees will be paid by the customer before the collection. The fee is INR 200 for each return. In case of a refund, the fees will be deducted from the total amount to be refunded.
    • You can now start a return/exchange by emailing us at returns@ikasuofficial.in mentioning:
      • Your order number.
      • The item you want to return.
      • A picture of the item in its original condition and packaging.
      • The reason of the return.
    • Once you have received a reply from us. Please pack up the items you’d like to return and the courier company will get in touch with you to arrange for the pick-up.
    • Please note you can only exchange an item once. Once exchanged, the item cannot be returned. Items bought on sale are final and cannot be exchanged.

REFUNDS

    • The customer can choose a credit coupon, to be redeemed on ikasuofficial.in or a refund. The credit coupons will be issued 48 hours from the day we receive and inspect the returned items; and the refund will be processed 2 weeks after receiving the items; as per our payment cycles.

ITEMS ON SALE

    • All items marked “Sale” are considered final sale and cannot be returned or exchanged once purchased.
    • Sale items are non refundable.

CANCELLATION POLICY

    • Your order cannot be cancelled once it has been processed.